Hey there, @oakidoaki! Thanks for contacting us. I’m happy to help you.
Can you please re-check that the shipping information is configured according to this documentation that is below?
https://woocommerce.com/document/google-listings-and-ads/#shipping-information
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Have a wonderful day!
Thank you, I think I set “Shipping rates” to the recommended, but it doesn’t seem to work. So it makes sense that it tries to sync my rates and then deletes my rates at Merchants, but doesn’t add new rates.
I could try to change this setting to “My shipping settings are simple…”, but I can’t find where to change this now.
Where do I find this setting?
Hi @oakidoaki,
If I understand correctly, you’ve manually defined your rates in Google Merchant Center, correct?
If that’s the case, note that selecting the Recommended shipping option in Google Listings & Ads means that WooCommerce’s shipping rates should be used – this option will override rates defined in GMC. If your goal is to define your rates directly in GMC, you should set the shipping option to the Complex option.
That can be done in Marketing > Google Listings & Ads, under Programs, click “Edit”, locate the Shipping Rates section and set it to “Complex”.
If you mean that you’ve set the shipping option to Recommended but your WooCommerce rates aren’t being automatically synced to GMC, please confirm so we can help further.
Ah, there it was. Free listings, edit, shipping rates.
Thank you