Hello @fatcacky ,
By default, only Editor and Administrator roles are included in the Two-factor Authentication.
There is a special filter you can use to force other user roles to use the feature.
In this particular case, you should add the following filter in the functions.php of your active theme:
add_filter( 'sg_security_2fa_roles', 'add_user_roles_to_2fa' );
function add_user_roles_to_2fa( $roles ) {
$roles[] = 'shop_manager';
return $roles;
}
Best Regards,
Kuzman Stoyanov