I’ve been attempting for several weeks to use the WordPress plugin GiveWP to create embedded donation forms.
My goal was for these forms to embed on a WordPress site, process single and recurring donations, use custom branding, and sync data to salesforce.
This seems like a pretty low bar to me, but count me surprised – finding tools to accomplish this has been a challenge. I ended up trying GiveWP because our Stripe account manager recommended it, and the company behind GiveWP has a lot of helpful documentation and tutorials. They also advertise a “priority support” service for customers at the tier we purchased, and note direct integrations with Salesforce.
Unfortunately my experience so far has been pretty negative.
* Integration with Salesforce is severely lacking. Many standard fields (payment method, for example) are not built into the salesforce integration and require developer support to create custom solutions.
* Integration through Zapier, which I use currently with PayPal, also not an option. GiveWP is considered a “private” application, and Zapier support was pretty explicit in their unwillingness to provide any help here because of that. Zapier is also unable to use data from test environments, which seems like a critical oversight.
* Shortcode forms don’t display at all on many of our page themes.
* A fancy Donor Dashboard I showed several stakeholders in a the demo has not yet not loaded on any live test. Troubleshooting this has been painfully slow and frustrating with multiple days between replies that don’t offer solutions.
I’m disappointed with the lack of integration between GiveWP and Salesforce in particular, feeling like I was tricked by the marketing promises that didn’t actually exist in the application.
\————
Anyone else using GiveWP? Similar or different experiences.
Would love some advice from anyone who has/does use GiveWP.
Also interested in suggestions for moving complete donation data from Stripe to Salesforce — does anyone have a helpful tool for this?
We’ve had several sites that used GiveWP, I think they all ended up jumping ship for a third party solution that works off-site (either redirected to a different domain or included as an iframe). I do not know of any that would meet all of your requirements.