Hello!
I have a shared hosting with 4 sites.
Lately I’ve been noticing (through a service called FreshPing) that they are having high downtime rates. They are offline/unstable for a few minutes and come back soon after.
I’ve talked to the support chat about 6 times and we haven’t had a proper solution. In fact, in the first contact they said that they were offline because they had exceeded the CPU usage and the hosting company shuts down when that happens, because it is shared hosting.
The steps I’ve already taken to lower CPU usage and resolve the issue:
\- All types of caching plugins have already been tested (I’ve tested them without any plugins, with some plugins – Wp Rocket, Fatest Cache, Super Cache, Jet Pack) and even with some combination between them. It didn’t solve it;
\- I disabled WP’s cron and enabled it on the server;
\- I thoroughly analyzed the WordFence settings;
\- Cleaned useless plugins and themes;
\- Analyzed if you have infected files;
\- Analyzed if there is DDoS attack;
\- Dozens of other actions to increase performance and/or try to figure out the problem.
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From a few days ago, when unstable, the message “504 gateway timeout” appeared and right below “ngnix/1.23.2”. The bizarre thing is that support told me they don’t use ngnix (and they don’t), they use apache.
I’m thinking of moving one of the larger sites to another server, but I’m beginning to suspect that this still won’t solve the problem.
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What do you think?
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