Hello,
I am trying to help my mother on her website. There was a lot of emails she received saying « security danger, you need to update the plug ins, themes, etc ». When I went on her extension page, I was surprised to see Elementor Pro on it. I asked her why, and she said she wasn’t using it or paying for it and that she didn’t know why it was there. When I tried to update elementor pro, it displayed a message error and because my mom insisted she didn’t subscribe to elementor pro, I assumed its presence in the extensions page was some kind of bug and I made the not very smart move of clicking on « desactivate elementor pro ». Now the website is kind of bugged and missing features it had before and I can’t find a way to reactivate it like it was.
Do you guys have any idea how it’s possible my mom had the elementor pro extension apparently without paying for it? (Ps: i did download a back-up of the website before trying to update anything, but clicking on « restaure » doesn’t change anything)
I hope you all have a good day
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Quick answer, she WAS using Elementor Pro. Did she have a dev build it for her?