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Hi @wecreatejt,
I’d like to clarify that our system doesn’t send a separate ‘Completed Order’ status email. Instead, we add tracking information to the order, mark it as ‘Completed’, and include a tracking widget in the automatically generated ‘Completed Order’ status email by WooCommerce.
If your customers aren’t receiving these emails, please check that ‘Completed Order’ notifications are enabled in WooCommerce and your email server settings are correct.
Best Regards,
Gaurav