Dear @lilmizsara,
As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.
As per forum guidelines
For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.
Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.
Regards,
Sumit
Hi Sumit,
I am posting here because after emailing support at least twice separately for both the issues above, my issue has still not been looked into or replied to. Shouldn’t a customer who has paid for something be offered some form of response when they’ve flagged up an issue or problem with something they’ve paid for? The official support from QSM did not used to be so slow or unresponsive when I was last in touch a few months ago.
Besides, point #1 is not a paid QSM addon issue, it’s an issue that constantly happens when saving the email text for any of the quizzes from QSM. I have to constantly check back to see if it’s truly saved – and realise that for weeks, some of the quizzes have not been saving updates. The plugin updates haven’t fixed this issue.
So I’m not sure why I wouldn’t be “allowed” to post here when another forum member could have had the same problem and is able to offer some solution. That is what a forum is for. I wouldn’t have to as well if given assurance that support tickets have been looked into.
Anyway it looks like my issue won’t be looked into in time, with your response, so I will request for a refund “officially”. Thanks.
