Emails related to shipment statuses are not being sent

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Hello there,

I am not able to see that emails for shipment statuses like “in transit” and so on are being sent to customers. I am not seeing them in logs.

In contrary, all emails coming from AST for WooCommerce (like partly shipped, shipped) are being sent in addition to all other order related emails in WooCommerce (order confirmations, completions, etc.).

Of course, I have enabled all statuses in TrackShip notification settings and I have customized all emails. So that part is OK.

I am assuming that all those emails should be sent from my website, right? Or you are maybe sending them somehow from carriers’ servers?

 

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