Erroneous lockouts | WordPress.org

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I’ve used this plugin for a while without issue but recently I have been having a problem where users, including the admin account, are getting locked out, even though there have been no failed login attempts from that location or account. Looking through the logs I see the same handful of IP’s being locked out, even though users are not on related networks in any way (individual customers in different states etc.). My guess is that the blocked IPs are coming from my hosting server and not the actual addresses of the login attempts? I don’t know what to do about this.

This is my Debug info:

HTTP_X_FORWARDED_FOR = IP0
HTTP_X_REAL_IP = IP0
HTTP_X_SUCURI_CLIENTIP = IP0
REMOTE_ADDR = IP1

Thank you!

EDIT: I started looking up the WhoIs data on the blocked IP addresses and they are all coming up as related to Sucuri which I believe is the firewall service provided through our Godaddy host.

  • This topic was modified 2 hours, 1 minute ago by hwhitney.

 

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