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Hi @tchernae
I got in contact with Stripe support and they said the the Plugin is not supporting Cartes Bancaires option for Link payments. Cartes Bancaires is very popular in France, I was wondering why you do not support it for Link payments?
Stripe support often times does not understand at a technical level how these solutions work so you will get incorrect information.
There isn’t anything special about Cartes Bancaires which we have to account for in the plugin. Per Stripe’s, documentation, if you can accept cards payments you can accept Cartes Bancaires. Our plugin is not rejecting that card brand.
Your issue is related to something different. Was your customer paying using Link? Or did they enter their card info in the credit card form?
Thanks,
Stripe is showing the customer tried to pay with LINK. After the try, the payment was declined showing this message as an error.
@tchernaev
Can you please share the following:
Stripe Account ID:
Request ID for that stripe.com log entry:
This isn’t a plugin bug. Stripe is rejecting that payment via their API so more information from their support team is needed.
Thanks,
Stripe account ID: acct_1DbqKRDgb9BnSsnz
Payment ID: pi_3M4QTsDgb9BnSsnz3PMditUF
This is the last answer from Stripe support:
Thanks for reaching out to Stripe support. It was a pleasure interacting with you today. I understand you requested assistance with a request error shown in your account logs and I am glad I was able to assist you.
As we discussed during our conversation, the payment pi_3M4QTsDgb9BnSsnz3PMditUF was not process because the user is trying to complete the payment with the Link payment method, the request body is set to this:
"payment_method_types": [
"card",
"link"
However, this payment shows:
"directory_server_name": "cartes_bancaires"
In order to accept Link payments with Cartes Bancaires, the request and the integration needs to add this option as well. As you are using a third party integration with the "Payment Plugins for Stripe WooCommerce" platform, you can reach out to them to clarify this issue.
Hi @tchernaev
Can you provide the request ID? That is different than the payment intent ID.
The request ID can be found on the logs page, next to the ID label.
Update: I found the request ID. You’re using 3.3.31 of the plugin. Can you update to 3.3.32?
Kind Regards,
Okay, I have updated the plugin. Do you think this would solve the problem?
Hi @tchernaev
Yes, I believe using this latest version will solve that particular error. If not, please resurrect this thread.
Kind Regards,