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Hello @linksbreaker,
Thank you for reaching out regarding the issue you’re facing with importing contacts containing Latin characters into FluentCRM.
The most common cause of this issue is a character encoding mismatch. FluentCRM expects contacts to be imported using UTF-8 encoding, but your contacts may be encoded in a different format, such as ISO-8859-1.
To troubleshoot this issue, I recommend following these steps:
- Check the encoding settings in the export tool you’re using. Ensure it’s set to UTF-8.
- Use a text editor that supports UTF-8 encoding, such as Notepad++ or Sublime Text, to open the contacts file.
- Save the file with a .csv extension.
Once you’ve confirmed that the contacts file is saved in UTF-8 encoding, try importing it into FluentCRM again.
If the issue persists, please feel free to provide us with a copy of the contacts file, and we’ll be happy to investigate further.