Hi @khanhnguyen2810 ,
Thanks for reaching out!
I understand that you are met with the above error message when trying to place an order, is this correct?
I checked your site, however, it initially would not load on my end as I was met with the following error:
After loading the site for the third time, it managed to load successfully and I see what you mean. Additionally, checking the browser console, I can see that there is a Failed to load resource: the server responded with a status of 500 () error:
It’s possible that there may be intermittent server-related issues that are interrupting the checkout process.
As a first step, can you check for any server-level errors and share your findings here?
Additionally, can you navigate to WooCommerce → Status → Logs and share a copy of any fatal error log found there.
Cheers!
Hello, these are fatal logs
2023-04-29T14:49:25+00:00 CRITICAL Cannot declare class GOSMTP_PHPMailer, because the name is already in use in /home/vninotec/public_html/wp-content/plugins/gosmtp/init.php on line 127
2023-04-29T14:49:35+00:00 CRITICAL Cannot declare class GOSMTP_PHPMailer, because the name is already in use in /home/vninotec/public_html/wp-content/plugins/gosmtp/init.php on line 127
2023-04-29T14:49:49+00:00 CRITICAL Cannot declare class GOSMTP_PHPMailer, because the name is already in use in /home/vninotec/public_html/wp-content/plugins/gosmtp/init.php on line 127
Hi @khanhnguyen2810
Thanks for sharing the error log, it seems like the error is coming from a third party gosmtp plugin, (home/vninotec/public_html/wp-content/plugins/gosmtp/init.php) try to deactivate this plugin and see if it resolves the issue.
Thanks!
Hi @amiralifarooq after deactivating this plugin, the check-out works now.
Thank you
You’re welcome @khanhnguyen2810 glad to know it’s working fine now. I am going to mark this tickets as resolved, if you have any new questions please create a new ticket.
Cheers!