Error with indexing after upgrade

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We are PRO users and have paid for several years out for support. We have had a ticket in for 3 days (live chat is not live, just leave a message) and have received no response at all. We upgraded to the newest version of the plugin. The search now returns zero results and there is an error message: Important warning: There are currently 1 entries in the search index that do not meet the indexing rules. You should run a partial index upgrade on these entries to resolve this warning. We tried upgrading, but the upgrade stuck at 0.28% for 2 days. This morning I paused the upgrade and instead selected to rebuild the index. Now we are stuck at 37.7%.

Debug log: [07-Aug-2024 14:55:02 UTC] PHP Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class WPFTS_Addon_File_Search does not have a method “get_attachment_content” in /var/www/wckyhistory-genealogy.org/htdocs/wp-includes/class-wp-hook.php:324

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