I made a WP website for a small business about 6 months ago. They loved it (especially how it looked) and in their first month of use they requested a lot of minor free and paid changes here and there.
About 2 weeks ago, small business contacts me and asks how much it would cost to add a certain feature. I gave them a quote, they said it was too expensive and said that they’ll hold off for now.
Today they contacted me and said their website is broken, asking me to fix it. I saw that their in house IT guy installed a few plugins related to the functionality they wanted to add and this effectively “broke” the entire site. The entire website’s 2 dozen or pages have improperly formatted text, broken menus/footers, improperly sized images, broken links, loss of responsive design, etc. (IT guy did NOT make a backup)
I would’ve offered to restore a backup for 1 billable hour but they never paid me for maintenance so I only have the very first initial backup which is missing that first month of (minor) free and paid changes.
I have no idea what other settings or plugins were changed and I can’t imagine fixing each page individually… The best approach I can think of is billing them for a restore of the initial backup and adding on however many hours it takes for me to re-implement a month’s worth of changes. Would this be the best way to approach this or is there a method I’m not seeing?
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