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Hi Dillonco,
Thank you for using Prime Mover! The plugin is designed to auto-check permission issues so it will auto-deactivate if it detects any requisite problems like this.
This does not look like a permission issue but it’s stuck on the creating temp folder. This folder is found in wp-content/uploads/prime-mover-export-files/5/ (if you are exporting blog ID: 5) and is used for temporarily copying files in preparation for archiving. This is step 1 of the export process.
I think that this has something to do with authorization, CORS, JS-conflict issues or some third party plugin issues. It is because it is stuck on the first process and unable to proceed.
Can you please try this export stuck troubleshooting guide? This should help pinpoint the cause of these issues so the export could proceed.
If it still does not work – we need to get detailed debugging data so we can troubleshoot this issue in our end. In this case – please provide to us all required logs and send the link to download it in our contact page.
We will check your site information log, debug logs and migration logs in detail to see what could be wrong during the export process. Please give us time to check on this as our support timezone is GMT + 8.
Thank you again!
Cheers,
Emerson
Thank you for your help, you were right, it was not a permissions issue but a theme issue.
I followed your instructions in the export stuck troubleshooting guide and during the process of enabling wordpress debug log file, I saw the error with my theme. It was a simple fix of removing the themes broken code and now the export works!
I’ve reported it to my theme developer too.