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and no, the other open threat did not help as these guys were still bale to loginto wp and update plugins / themes.
Hello,
Apologize for the trouble.
If you have the access of wp-admin area, first upgrade the OceanWP to version 3.3.4 and then updating Ocean Extra to version 2.0.3. Don’t do it in reverse order, it could crash your website.
If you don’t have access of wp-admin area, I would request you to please download the latest version of theme and plugin file.
Update the theme and plugins files manually using ftp/sftp/cPanel.
Just disable Ocean Extra plugin. The ‘support’ fix didn’t work for me.
Thanks, I would love to but I cannot even login to wp anymore. The fix is much more difficult. Weak from Ocean WP.
Thanks for the instructions on how to manually fix it (for actual website developers) which don’t help me though.
Sad. I thought Ocean WP was more sophisticated …
You’ll have received an e-mail by wordpress where you can acceess in “recovery mode”. Via that link you can still access the dashboard to either disable ocean wp or restore your backups.
Crashed all client’s sites who did the update, phones are running hot..thanks for the trouble!
Regards,
JT
I restored the websites themselves to before the Ocean Extra update … that did the trick.
How unnecessary though.
@jannis01 — yup, same here! But not the first time I’ve had issues with Ocean WP on grand scale so I don’t use it on client sites anymore (but have 5 sites to disable the ‘Ocean Extra’ plugin on). Wasted licensing. Astra is more stable.
I just had the same issue right now and the support answer solved for me.
But I had to go to my cpanel, find wp-content folder and remove the plugin deleting it. After deleting the plugin folder, the website worked again and I could update the theme > update the plugin.
Hello Everyone,
Thank you for reaching out to us, and very sorry for the inconvenience.
The issue has already been resolved, and we’ve released a new version of Ocean Extra 2.0.4: .
If you’re unable to access your website backend, please make sure to update the OceanWP theme either through FTP/sFTP or your hosting panel.
Download the latest versions for both from WordPress and update manually:
If you are updating through your hosting panel and the hosting panel reports an error because it’s reading minified js files as file duplicates, please update using FTP/sFTP.
If you have been using the option to Host Google Fonts Locally, please make sure to reenable settings if needed (uncheck then check again) via Customize > Typography > General.
Clear browser / website / cloud cache. In case you continue to experience problems ie Google fonts are not displayed when using this option or load from the Google site. Make sure to regenerate the files by clearing data via WP Dashboard, OceanWP > OceanWP Panel > Admin Settings.
Please recheck your issue and keep us posted,
Thank you.
Best Regards