Hi,
As much as I would like to debug this, you are using a premium theme. Support for those are not permitted in these forums, per WordPress guidelines. We are unable to offer support to users of premium themes as we do not have access to the theme and are not able to do any debugging. That will fall upon the author of the theme. If the theme’s author is able to recreate the issue and discovers an issue with Redux, then they’ll need to be the ones to contact us and we’ll work with them to resolve the issue. They’re the only people authorized to provide us a copy of their theme for testing purposes.
Some things you can do in the interim: First, make sure you are using the latest version of your theme, as there have been issues with Houzez in the past due to how they implement Redux. You can do so on the author’s ThemeForest page.
Second, you did not indicate what version of Redux you are using, which generally is required information. Please download and install the latest version from our repo, version 4.4.0, here:
See if that version solves this issue. If it does not, there is something in the theme feeding Redux invalid data. The theme author will have to determine why as, again, we have no access to the theme.
Good luck.