Hello, looking for assistance on my site: shoplittleguyana.com.
I had hostgator support delete my staging site however they deleted the entire database and my main site was down. They ended up “restoring” the site. Upon restore the site was back to defaults. I ended up restoring with a backup I had before they deleted everything.
The issue I have now is my featured images are being cropped off. Images I upload to the media library are being cropped off. When I click on the image in media library it is showing up as full size.
I’ve tried changing restoring theme defaults, changing featured image size, resolution, reloading images. But it is still not working as it was before the hostgator changes.
I’ve noticed than when I adjust the column size by making it bigger in elementor the featured images show the full size. Not sure why but before I think the featured image would be scaled to meet the column size. So no matter what size I make the column the images would resize to fit not crop.
Thank you for any assistance.
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>*I had hostgator support delete my staging site however they deleted the entire database and my main site was down.*
Ahh classic HostGator.
The image in your screenshot is of the media library – those are not representative of the actual image itself. Show us how it looks on the frontend – that’s all that matters. In Elementor, ensure you’re choosing the “Full” image size when inserting the image into your page.
Cropping works for photographs, but graphics and other non-photos (especially with text overlaid) usually gets cropped in an undesirable way unless you custom craft the graphics to include some margin for cropping.