Hellov @johnzapf,
Thanks for reaching out.
Please contact our technical support team here ninjateam.org/support, we would like to check more details on this and fix it for you as quickly as we can.
Looking forward to hearing back from you.
Best regards,
Mia
So do I set up an account what do we do?
OK I set up an account there so now what????
What a way to divert the issue wow great support I set up an account there I go there and it’s just a home page that doesn’t do me any good.
FYI I’m a senior IT guy for 34 years I just want some help with this please don’t send me all over the place.
And this is not the first time this happened has happened. I’ve had to recover from backups before, kinda sad when you lose all your folders. Starting to be a regular issue!
This should be what it looks like and all this is gone!
And this is what it looks like now everything’s gone I didn’t do anything?
This is the second time this has happened I really need to know what’s going on I’m a senior IT guy and I handle about 30 websites for people and use your product this is totally unacceptable!
Hi @johnzapf,
We are so sorry for the delay reply.
Please click on the Parent folder to expand subfolders inside https://tppr.me/qTdBx
By the way, you can choose a live chat section or email us to connect technical support team https://tppr.me/9ZG54o. If you are using Premium version then you can create a private ticket to get help.
Hope that clears your inquiry.
Best regards,
Mia
@johnzapf Please don’t bump your threads here: https://projectdmc.org/support/forum-user-guide/faq/#should-i-bump-my-post-if-no-one-answers
It may take extra time for a support representative of this free plugin to reply to you on a Saturday.
Why would I click on that folder there’s nothing under it the main Hummingbird folder with all the years is not even there again you guys don’t get it wow!!\
The entire Hummingbird folder is gone nothing’s there this is the second time this has happened on two websites.
Everything is gone I restored yesterday’s backup and it’s still not there I don’t know how far back I have to go and I’m losing everything that’s been done on the website!!!
This is an ongoing problem with your software,