Following up from https://www.reddit.com/r/Wordpress/s/wb4Jo9G3ei
We went ahead and purchased the Essential plan. Still didn’t let me update Elementor Pro plugin.
It was like pulling teeth getting direction from Elementor support who informed me multiple times that if I merely updated my Elementor Pro plugin my issue would be resolved. Yeah.
Then they theorized I needed the next tier plan, and to check if we were using any widgets that didn’t come with essentials. We’re not.
So then they suggested deleting the pro plugin and reinstalling. When I asked if that was likely to cause issues with the site design, the answer I finally got after three times asking was “… probably not. “
So I’m giving them temporary credentials as per their support document so they can update the plugin on their end.
What a waste of time.
but will they update it for you? If so, I don’t get your post. Also, I’m not a fan of Elementor (or any builder as we are at it), but it’s a very stable and high quality plugin, there’s a chance something else is going on, like a plugin conflict, a DB issue, your PHP version and whatnot
Go to /wp-admin/admin.php?page=elementor-system-info and click “Connect Account” in the top right – that should establish the connection between the site and your licenced Elementor account.