Hey @barretd,
When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages:
https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/
I hope that helps! Have a great day! 🙂
I checked the debug info and here is what I found:
- When WP SMTP enabled, it shows the email was sent but no email was actually received.
- When I disabled WP SMTP, it showed the email was sent and I received the email.
I also noticed that if I switched the receiving email to Gmail or something like that, it worked. But if I used a domain email, it didn’t (with the plugin enabled).
Not sure what’s going on, but I’ll be disabling the plugin going forward.