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Hi @naliseth ,
Thanks for writing to us today.
It seems like it is only tracking when button is clicked, but please allow me to get the precise information for you, I will feed you back as soon as possible. Meanwhile you can learn something about it here too:
https://ninjateam.gitbook.io/whatsapp-for-wordpress/how-it-works/event-tracking
https://ninjateam.gitbook.io/whatsapp-for-wordpress/how-it-works/google-tag-manager
Regards.
Hi @naliseth,
Good day!
Appreciate your patience. After double checking with the team, we sincerely apologize that our plugin only allows you track the click on the button instead of “started a conversation or actually wrote”.
Hope that clears your concern.
Best regards,
Mia