When designing a WordPress website for a client who has already purchased hosting and domain, I’m wondering if it’s appropriate to ask for their hosting service login credentials. Should I suggest that they remove their credit card information from the billing section beforehand? Additionally, if the client has no experience with updating nameservers, how can I request access to their domain, which contains personal information such as their home address ,phone number,…. I build websites for myself but I have never done it for someone else. I recently received a request to build a website for a client, and I’m curious that how this process typically works. Any advice would be greatly appreciated!
I understand that trust is essential when it comes to working on projects like this, but I want to make sure that everything is done professionally. I want to make sure what I’m exactly supposed to do.
\-T.I.A
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Depending on your country of origin I would say round 110 – 120 dollars per hour.
For DNS changes to a registrar that the client manages, you can approach this in a couple of ways:
– Google search “[registrar] delegate access”. This allows the client to delegate access to your account, so you can log in and manage their services without you using their credentials
– Google search “[registrar] how to update nameservers”. Most registrars have good documentation on how to perform these tasks. Even less technically-inclined clients are able to follow directions if it’s spelled out for them
– Ask the client to change their password and give you access. This is a last resort for me, but if they really can’t figure it out, it works.
About other questions you asked:
– Don’t ask them to remove their credit card information. This could cause a domain auto-renew to fail in the future in case they don’t remember to go back in and put their CC back in.
– Don’t worry about seeing their personal/business information, considering you should be collecting that information when you put together your web design contract with them anyways
In any scenario, as long as what you’re asking for is reasonable and you explain to them why you’re asking for things, the client will understand.
I think it’s irresponsible to build and manage a site without access to the hos or the DNS. What if a plugin crashes the site, how will you fix it without file or db access? When the customer wonders why email can’t get delivered, how will you update, create spf and dmarc records for them without access th the DNS. There needs to be a certain amount of trust between the developer and the customer.
First off you will need a signed contract, statement of work and a deposit.
Only then you will need access to their hosting account, CPanel, FTP etc.
Also, their card details will not be visible in their account – usually it’s just the last 4 digits etc.
If all this is in plain text, then the client needs to reconsider who they are hosting with.
To be honest i directly ask for their hosting and domain registrar login credentials and they always provide me with them.