How tell why a contact form submission was denied

Hello @harmlessvikmartin,

1. Please send us a link to your web form.
2. And mark records in your Anti-Spam Log if our service made the wrong decision: Your Anti-Spam Log [ https://cleantalk.org/my/show_requests ] —> choose your website in the drop-down menu —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.

The guide is here: https://cleantalk.org/help/feedback-spam

After that, we will analyze your requests.

Thanks Dimitri. I have already marked it as not spam

This is the web form https://rosiewithey.co.uk/contact/

Thank you.

Most likely, your site uses a caching plugin, and some visitor parameters are transmitted incorrectly. It causes some incorrect filtering. Please do the following: 
WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Store data in the website database (alternative mechanism)” —> Save Changes.

And clear all cache on your site.

Did it help?

Thanks Dimitri

I’ve changed the setting as you suggest… but it was set to ‘off’ before, which it says should stop the cache having any effect, so I would doubt if that was the cause. Also I had already excluded that page from the cache

Of course I won’t know if it’s helped until another submission is denied… it would be good to find out exactly why this particular entry was denied

Thanks

Vik

Thank you.

I’ve tested your form and now the visitor parameters are transmitted correctly. Now there should be no false positives.

You are welcome!

If you have a moment, could you please leave us some feedback? We would be very grateful: https://projectdmc.org/support/plugin/cleantalk-spam-protect/reviews/