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[https://www.reddit.com/r/Wordpress/comments/1bdh20m/how\_to\_backup\_wordpress\_website/](https://www.reddit.com/r/Wordpress/comments/1bdh20m/how_to_backup_wordpress_website/)
Previous titles is completely outdated.Hence create once more.
Previous titles is completely outdated.Hence create once more.
So far I need to have control account which I get. However after login I cannot add plugin and when asked they refused to give us a local copy and admin privilege to add plugin. We completely\*outsourced\* website and I am new to it.
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https://developer.wordpress.org/advanced-administration/security/backup/
Since you said that contacted hosting provider support, I can assume that you own hosting account, from which it’s possible to export files and database or at least to get access to site’s database in order to get admin access. PM me if further help is needed