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Hey Devs, I currently joined a service-based company which creates WordPress website for its clients. I am working there as an intern where I also have to handle the clients.
Well, working is not difficult there, but the main problem is CLIENT HANDLING. Clients always tries to make pressure for doing their job fast and they are usually unhappy with the end results (even though they were ok with the work till half) and then I have to rebuild the project from scratch.
So, I want to know how to handle the Clients in the service-based company.
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Experience, you’re in the right place to learn about it. There’s no shortcut really, you’ll get there but just stay true to what you’re doing. Clients can be difficult and they can be great but you need to set the tone. Listen to them, find out what “great” looks like to them and create a way of being accountable. Your business likely already has a way of tracking project scope and change management, clients will often try to get the project having scope creep without knowing it!
My first job was as a consultant for 5 years and then I went out on my own. Honestly, being a consultant was probably the best thing I ever did
Just some words: Contracts with agreed finished dates (that give you plenty of time), Statement of Works, prototyping before building in WordPress, break each project into milestones and communicate regularly.
Edit: Oh and Change Request forms if they deviate from the agreed SOW
When you start the job you should have three things documented:
1. The website design including all pages. We like to use figma for this.
2. A start and end date for the project.
3. A list of functionality that they say will include.
If you and the client agree on all these things before the project starts, the client cannot say they are unhappy with anything because they already approved it.
Same thing goes for the speed of development. If there’s already a finished day of agreed upon, the client can’t say much.
Do you not have any of those things where you start a job?