Dear Support,
I have received this message via the contact form of our website:
Hi there,
We’re trying to contact you about your MailPoet.com account, but all the emails sent to [email protected] are bouncing back because it seems this email address is not properly set up or doesn’t exist.
Sending has been paused for all your email campaigns. Please contact us from a valid email so we can share more details and restore the sending for you.
Thank you!
-Bruna ( [email protected] )
And indeed our campaign seems to be paused. I want to resolve the issue. But when I answer from a valid email address ([email protected]) I get this automatic response:
Thanks for contacting MailPoet support! You’ve reached support for customers of our paid (not free) Premium products.
Support for the free plugin and free Premium plan is handled in the MailPoet 3 Support Forums. Asking your question there allows the community to benefit from the answers to everyone’s questions. You can also search for answers there.
You might find the answer to your question in our Knowledge Base or by searching the forums.
If you have a problem with your activation key or with the MailPoet Sending Service, we will get back to you via email.
Thank you!
So, I’m stuck and need help.
The page I need help with: [log in to see the link]