Hi @derricksweb
I am very sorry to hear about the issues you are facing.
This is quite strange and I suspect there might be a problem with optimization itself. Can you confirm existing images are getting optimized when you run the process of single or Bulk optimization?
If so, you can install our Imagify Tools plugin, which we have developed to offer more in-depth information about any issues that could be occurring.
Once installed, go to Imagify Tools > Infos, and let us know if any of the settings are highlighted in red and what error messages are being displayed.
If this is not the case and the issue is happening only for new uploaded images, you might try troubleshooting process where you would deactivate/switch your theme first, and if that does not help, proceed further with existing active plugins, one by one, until the issue is gone (hopefully). This way, you would know what was the cause of the issue and we could proceed with further investigation.
Best Regards
Marko