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Hello,
Our sincere apologies if there was any issue with your premium ticket.
There was an error on a couple of tickets, where they got flagged in error as ‘replied’ when they were actually not responded to.
We should be able to fix this quickly to avoid future reoccurrences.
Can you please send us the link to your ticket or the ticket ID number and we will check the status with our premium Support if there was any kind of issue for them not responding to it?
If that is the case, they will respond to it with urgency.
Thank you.