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Hi,
We provide a very extensive knowledgebase for all Shield admins to learn about features and how to configurare and control the plugin.
1-to-1 technical support is offered primarily to customers that support us by upgrading to ShieldPRO. If you have an account with us, please log into your account here and leave us a support ticket – by the terms of this forum, we can’t offer support for our members through this channel.
If you wish to upgrade, please do so on our home page and we’ll be happy to help you out further with any 1-to-1 support you need.
Thanks,
Paul.