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Weird question, but Im trying to find a live chat solution that has the possibility to work with custom fields/meta data.
Im building an automotive website and integrating with a CRM system, What Im trying to do is capture the page URL and specific meta data if it exists from live chat and have it pushed into the CRM.
For example, a user submits an information request on a specific vehicle and the page URL or the meta data on that vehicle page of VIN, stock # etc? Not even sure if it’s possible but at the bare minimum the page URL would work as I need to convert the lead into an XML/ADF feed to push into our CRM system.
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