Hello @grechmat1
We would need to see the site/checkout page in order to understand what your situation is. If you are using the advanced card payment feature, this would be something we could look into. However, if you are using the standard card processing option (black button), this would be something that you need to address to PayPal Merchant Technical Support. The standard card processing feature is triggered by our plugin, but the payment method itself is managed and handled by PayPal and our plugin does not have much influence on its functioning.
Please provide a link to your site, so we can take a look and verify the situation.
Kind regards,
Joost
Hello @grechmat1
I think this issue is related to an outage on the PayPal servers. PayPal already confirmed this outage on their status page.
If you want to avoid your customer encountering this issue, you can disable the card payment option by going to the PayPal Payments settings page and find the option “Hide Funding Source(s)” under the tab “Standard Payments”. Here, you can add “Credit & debit cards” to hide the payment function until they resolved this issue.
Another option is to activate the Advanced Card Processing payment method, which would replace the Standard Card Processing option and avoid this issue from occurring. This payment method is however not available in all countries. On this page, you can find out if you are eligible for this payment method.
If you are looking for more details or join a discussion on this, I advise you to look here. Since there is nothing we (the plugin developer) can do to fix this, I will mark this thread as resolved.
Kind regards,
Joost