Hello @happyaxident,
Thank you so much for reaching out to us.
We tested this on our end but we can’t seem to replicate the issue. The content AI button is showing even with both Rank Math Free and Jetpack plugins installed. Please refer to our video screencast here: https://i.rankmath.com/v/fJrU0n
Can you please ask the user to reconnect their Rank Math account and see if that improves the situation?
To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect, and reconnect their Rank Math account.
Please refer to the screenshots below for your reference:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Then, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference: https://i.rankmath.com/i/iVxzbU
Once done, please go back to using Content AI and it should work without any issues.
If that doesn’t help and the issue persists, head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the “Copy System Info to Clipboard” button, and paste it here so we can further analyze the issue.
Thank you so much for your time debugging this issue.