Hi @mmcginnis,
Thank you for getting in touch, we do appreciate your time. Unfortunately, as imports are a premium feature, I will need to ask that you reach out to us on our website instead as we are not allowed to answer any premium questions via these threads.
You mentioned having trouble with registering on our Premium forum, I’ve made a note to look into this as soon as we can. In the meantime, you can open an email support ticket here, instead.
Once a ticket has been opened, someone from our team will be more than happy to help in getting this resolved. We are eager to assist you with this as soon as possible.
Please note: As per the WordPress.org guidelines, these forums are reserved for basic plugin support, and we are not allowed to assist or discuss premium features here. As a result, this thread will be marked as resolved.