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Hello @conziska,
Please, follow this guide to reset your password, there are different ways to do it:
https://cleantalk.org/help/access-to-dashboard
Then you can take your Access keys from your CleanTalk Dashboard or add a new website there.
If it still doesn’t work, please send us an email, we will reset it for you:
[email protected]
Also, I’m closing this topic as this Support Forum is for plugins only, not the service.