EDIT: OH MY GOD, I FOUND IT, I FOUND THE EMAIL, I HAVE THE SITE BACK, AND I AM OFFICIALLY GOING TO SIGN MYSELF UP FOR A REMEDIAL INTERNET PERSONAL INFOSEC COURSE; PLEASE MAKE YOUR RECOMMENDATIONS BELOW. I AM A DUMB GUY, BUT I HAVE MY SILLY LITTLE POETRY BLOG BACK AND NOW I AM GOING TO WRITE DOWN EVERY EMAIL ADDRESS I HAVE EVER HAD. THANK YOU TO ALL OF YOU!!!!!!
Hi — this is frustrating, and I want to try and document it all in one place in the hopes of recovering my blog. I’ve had the same URL, on wordpress ([url.wordpress.com](https://url.wordpress.com)) since 2011. I have historically used it for NaPoWriMo — an annual event where participants post one poem a day for a month-long period. That is to say, I use it infrequently, but consistently, every year.
I went to sign in on November 1 to start this year’s poetry event, and was told “Your account has been blocked as a security precaution. To continue, you must reset your password.” I logged in with the correct password, which has been saved on my LastPass for years. No problem, though, I’ll reset my password — but I didn’t receive the password reset email to my email address. I have a rotation of a few email addresses I use for personal and professional correspondence and figured maybe it was registered under one of those, so I checked and attempted to reset based on those aliases, to no avail.
I have received every notification for new comments, new followers, and moderation of comments since 2012 to the email address I initially provided, and in my ticket to Automattic, I sent a screenshot of that search with all of the emails. I reached out to them with a list of the email addresses and possible means of having the password reset resent.
To put it simply, they have been unbearable. They maintain that the account is not associated with the email address, and have told me that none of my email addresses match the account and refuse to provide other information. The screenshots are apparently meaningless, as is the IP address I have been using to log in — they are firm in their assertion that the only way I can prove ownership is through resetting the password to a non-existent email address or proving that I have a payment receipt made towards them, which I don’t have as WordPress is a free blog and I have never paid to use the services there.
I have asked them to provide information as to whether the email address registered to the account was recently changed, and they refused, which is surprising because I would think it was in their best interest in the event that the account has been compromised. I have asked for an anonymized version of the email address associated with the account (i.e., [u…….12@g….l.com](mailto:u…….12@g….l.com)) and they have refused. They have asserted that their only means of assisting is effectively making the blog private, and I am shocked that they would allow that level of autonomy over a blog that they believe isn’t mine to begin with.
I am at a point where I am considering contacting an attorney to push for more information so that I can get back into my account. My poetry is very special to me, and valuable for the purposes of publication, and I am so frustrated and disheartened at the notion that my work can be taken from me in the blink of an eye due to an arbitrary ‘precaution’ on their end. I have been nothing but helpful and polite to the ‘Happiness Engineers’ associated with the ticket and they have treated me like a piece of trash.
Is there anything that can be done at this point, or any further information I could provide, or a way that I could find out where this alleged new alias is? I am so frustrated and sad that I can’t access my blog anymore.