Hey Vik,
Thanks for reaching out!
It looks like you need some help with WooCommerce Subscriptions. Since this relates to a premium extension, and you’ve mentioned having a valid license, you’ll need to reach out internally for further help with this.
To clarify, were you unable to submit a support request internally? If so, can you log out of your WooCommerce.com account and then access the WooCommerce “Contact Us” page directly here. Next, click on “I need help with my account or with a product I purchased on Woo.com“, and then “Can’t find an answer? Contact us!“:
A pop-up contact form should then appear:
You can then complete the support request form there, and see if this submits successfully.
As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there 🙂
Please let us know how this goes!
Thankyou – I’ve manged to send a support request using those instructions
Vik
That’s great to hear! You’re very welcome, Vik. 🙂
Since further support will be provided internally, I’ll go ahead and mark this as resolved. Feel free to create a new topic if you need any further help with WooCommerce core.
Also, if you have a minute, we’d love it if you could leave us a review:
https://projectdmc.org/support/plugin/woocommerce/reviews/
Cheers!