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Hello @natashaelaine77,
Regrettably, we need additional details about the problem that can be found in the migration log file, situated within the wp-content directory. Please ensure that your website files have sufficient permissions and ownership for an archive to be created without any errors and if possible move/remove any large files and logs that are not needed. If you continue to experience issues with the transfer plugin I recommend contacting our support team via the available channels.
Best Regards,
Simeon Boev