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To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://projectdmc.org/documentation/article/difference-between-wordpress-org-and-wordpress-com/
Due to the differences between the various “types” of WordPress offered at wordpress.com and the self-hosted and self-installed version of WordPress supported here, you should probably ask WordPress.com support instead: https://wordpress.com/support/help-support-options/
Ahh thanks for that info. I knew they were different but this was the first (& only) WordPress forum that came up in my search – all the rest were for forum apps. Hence I thought this worked with both site types.
No problem – I’ll move it over to the other site then. Thanks 🙂