Hi,
When the new checkout experience is enabled in Stripe, every time a customer arrives to the checkout page, Stripe will trigger a payment_intent event, this will result in receiving a higher number of incomplete transactions.
[More info: Why are there many incomplete payments on my dashboard?].May I ask is the site receiving any other error? Let us know if you need further assistance.
@ihereira Hi, no, no other errors. We’re just going to stay with normal checkout experience. We dont want hundreds of these incomplete payments left in our STRIPE account
Hello @cjsheps,
@ihereira Hi, no, no other errors. We’re just going to stay with normal checkout experience. We dont want hundreds of these incomplete payments left in our STRIPE account
I understand how this option can leave your Stripe account full of errors, I hope you understand this is essential to comply with the SCA/PDA2 related regulation.
Since nothing can be added here, I will go ahead and mark the thread as solved.
Please feel free to open a new one if you have any other questions.