I signed up for the Quasar VPS package with basic management. I had been using another host for 10 years without any issues, but Namecheap was offering a cheaper price, so I decided to give it a try. I made backups of all my sites, which amounted to around 10 sites, and manually uploaded them to my new Namecheap server.
However, I encountered a problem with one of my sites; it was displaying an “HTTP 500” error. As a result, I contacted Namecheap support to resolve the issue. The support representative logged into my server and made edits to some files, including the htaccess and core WordPress files as instructed. This fixed the problem. After a few hours, when I logged into my server to work on the other sites, I noticed that ALL OF MY SITES had been infected with malware.
It’s important to note that I had never experienced any malware or hacking issues with my previous host over the course of 10 years. However, all of my websites were hacked on the very first day with Namecheap. It’s evident that the Namecheap tech support inadvertently infected my websites with malware.
I strongly caution against using this company. I will never, under any circumstances, use their services again. If you wish to avoid unnecessary complications, I advise staying away from Namecheap.
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You made backups and manually uploaded them?
Check your file permissions.
This is really unlikely, and there is no real evidence that Namecheap caused this. The Malware issue could have been present in the first instance, but not discovered.
I don’t think it’s fair to accuse a hosting company of this without any concrete evidence. I recommend you to investigate further.
Sounds like you don’t know what the fuck you’re talking about. Love your username tho!