Hey y’all,
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I’m a graphic & web designer that just picked up a new client to redesign their website. They’re not tech savvy, and just fired their last designer. This last part is important because I have no way to contact the previous designer about how they built this site, and unfortunately the client doesn’t know either.
Here’s what I know:
1. The site was created on [wordpress.com](https://wordpress.com) and I have an admin login for that. I’m pretty sure they’re on the free plan because I cannot add any plugins. Weirdly enough, I also can’t upgrade our plan or log in to wordpress proper to upgrade the plan, and there’s no option in the dashboard.
2. The site was designed with elementor, however, no one has an elementor specific login for me to use. I can edit each page on the elementor site, but I cannot log in to an account or change our plan there.
3. They’re hosting with another company, but they don’t have the login to the hosting company, I guess it goes through a rep from that company, of whom I’m still attempting to get in touch with.
We finally have a design approved and I’m set to start the “development”, but they want me to make a backup of the site or make an offline version before updating what’s already live, and the client has also requested quite a few design upgrades that would require a wordpress plugin(s).
I’m very familiar with squarespace, wix, pixpa, but the last time I used wordpress was around 8 years ago, and I was able to access the plans & plugins pages without an issue.
Can anyone here help me through this frustration? When I talk to the hosting guy, is there something in particular I should ask for? How do I go about upgrading our plan to get plugins? Does Elementor actually need a specific login to access more features, or is that solely through wordpress?
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Thanks so much in advance, this is driving me crazy.
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You need to have access to the new hosting account. Whether it is just a hosting company’s dashboard or cPanel or something else, you need it.
For Elementor, you will probably need Elementor Pro in order to achieve easily everything that you need and it costs about $60 per year for a single site.
You don’t actually need to renew it after the first year, but in case you want to update the plugin after the first year you will need an active subscription.
At my hosting company we offer WP hosting with cPanel and WP Toolkit + I would give you Elementor Pro license as a part of the hosting package.
Please let me know in case you need any additional info.
Good luck with the project!
Did they pay the prior guy? If not, he doesn’t owe them jack.
If he didn’t do a ton of work, just rebuild it using the self hosted WordPress dot org. (Versus WordPress dot com, the hosting company.) Make the client buy the hosting so they always have access and you aren’t laying out money. They can invite you to the account so you also have access.
Here to help one dev to another. If you have admin access to the site that is all you need. Confirm hosting location though.