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Hi Catherine,

Due to recent changes on Meta (Instagram API), Spotlight is returning an error message “We couldn’t find any Business Instagram accounts connected to your Facebook account!“ when you’re trying to connect an Instagram Business account.

While we’re waiting for a fix from Meta, there is a workaround that you can use to solve this issue. You can find detailed instructions on implementing the workaround in our published documentation here.

Once you complete the steps outlined in the documentation, you shouldn’t need to repeat them. Adding your account to the “People with Facebook Access” section is a one-time setup that grants the necessary permissions for connecting your Instagram Business account to Spotlight.

If you have any questions or need assistance, feel free to reach out. We’re here to help.

Thread Starter
cathrp

(@cathrp)

Thank you for your help. Everything is OK now.

You’re most welcome, Catherine! I’m glad to know that we were able to help. Feel free to reach out if you need any other assistance.

P.S: If you have a moment, would you consider leaving us a review? It only takes a minute, but it means the world to us. Thank you!

 

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