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Like many other e-commerce stores, we have many orders that get sent back for us to exchange for another product size. This means we manually create a new order for the customer, but then they get another review email, one from the original order and another for the exchanged order. In other cases, the customers create a new order themselves and then we do a refund.
I have suggestions for logic that can create solutions for such type issues:
- Add a checkbox that when is checked disallow reivew emails for manual created orders
- Add an inputfield where you can write the minimum order value that need to be hit in order to sent a review-email
- Add an inputfield for a logic that allows me to enter how many days there must be between the customer ordered last time. For example if I enter 10 (days), then there needs to be made a check whether the customer already has made another purchases within the last 10 days.
I hope this makes sense and bring inspiration to solve such issue that I’m sure many struggle with.
The page I need help with: [log in to see the link]