Hi @harleec,
the checkbox “Mark order complete…” would update the status from “Processing” to “Completed.”
Do you mean changing order status from bulk action? Or is there a different checkbox you’re referring to?
For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
Additionally, please can you share a copy of the following:
- System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.
In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/
Let us know how that goes for you. Looking forward to hearing from you!
Thanks for the quick response. In my description, I described the current state of the staging site, which is 2024 theme, Woocommerce and Woocommernce Shipping & Tax. I don’t think there’s anything else I can do for the conflict test request.
Here’s the screenshot: https://snipboard.io/GxFKTq.jpg
Here’s the status report:
` WordPress Environment
WordPress address (URL): https://wordpressmu-1155136-4127780.cloudwaysapps.com<br>Site address (URL): https://wordpressmu-1155136-4127780.cloudwaysapps.com<br>WC Version: 8.6.1<br>REST API Version: ✔ 8.6.1<br>WC Blocks Version: ✔ 11.8.0-dev<br>Action Scheduler Version: ✔ 3.7.1<br>Log Directory Writable: ✔<br>WP Version: 6.4.3<br>WP Multisite: ✔<br>WP Memory Limit: 512 MB<br>WP Debug Mode: ✔<br>WP Cron: ✔<br>Language: en_US<br>External object cache: ✔ Server Environment
Server Info: Apache/2.4.58 (Debian)<br>PHP Version: 8.1.27<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.64.0<br>OpenSSL/1.1.1n
SUHOSIN Installed: –<br>MySQL Version: 10.4.33-MariaDB-1:10.4.33+maria~deb10-log<br>Max Upload Size: 1 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database
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Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (3)
WooCommerce Shipping & Tax: by WooCommerce – 2.5.3<br>WooCommerce: by Automattic – 8.6.1<br>WooCommerce Shipping & Tax: by WooCommerce – 2.5.3 Inactive Plugins (75)
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Duplica: by Codexpert<br>Inc – 0.6
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advanced-cache.php: advanced-cache.php<br>object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (1)
Object Cache Pro (MU): by Rhubarb Group – 1.20.2 Settings
API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-filtered (exclude-from-filtered)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
Connected to Woo.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages
Shop base: #6 - /shop/<br>Cart: #7 - /cart/<br>Checkout: #8 - /checkout/<br>My account: #9 - /my-account/<br>Terms and conditions: #84 - /terms-conditions/ Theme
Name: Twenty Twenty-Four<br>Version: 1.0<br>Author URL: https://projectdmc.org<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ❌ Not declared Templates
Overrides: /home/1155136.cloudwaysapps.com/mchrnsxnmu/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/home/1155136.cloudwaysapps.com/mchrnsxnmu/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/home/1155136.cloudwaysapps.com/mchrnsxnmu/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php Admin
Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2024-03-17 14:38:08 -07:00<br>Options: ✔<br>Notes: 44<br>Onboarding: completed Action Scheduler
Complete: 3,275<br>Oldest: 2024-02-14 21:51:21 -0800<br>Newest: 2024-03-16 21:06:44 -0700
Failed: 90<br>Oldest: 2022-03-23 12:10:26 -0700<br>Newest: 2024-03-16 04:02:08 -0700
Pending: 6<br>Oldest: 2024-03-17 00:00:14 -0700<br>Newest: 2024-03-23 04:02:08 -0700 Status report information
Generated at: 2024-03-16 21:07:22 -07:00<br>`
Hello harleec
Could you please share a screenshot of the Checkbox that says “Mark order complete“? I want to make sure we are referring to the same element.
Once you confirm, I will try to recreate the problem on my test site which will have the same settings as your site.
I look forward to your response. 🙂
Best regards,
Z.Z
Here’s the screenshot: https://snipboard.io/GxFKTq.jpg
Hello harleec
Thank you for sharing a screenshot.
It looks like this checkmark is not part of the WooCommerce plugin.
It appears to be a part of the Shipping Label plugin you are using.
To confirm could you share the URL of that page?
Or share another screenshot with a full page view that shows where this checkbox exists.
I look forward to your response. 🙂
I’m sorry, the link provided in the email from the support team landed me in this forum without realizing it’s the wrong plugin. I’m resolving the issue and creating a ticket in the correct forum.