Hey there, @acasoftware! Thanks for contacting us. I’m happy to help you.
Which plugin are you using to have the subscriptions?
Can you please share what you have already tried so we know where to go from here?
Just to confirm, if you go to WooCommerce > Settings > Payments > Stripe > Settings the Enable payments via saved cards option is checked, right?
Do you have simple products on your website? Are you able to use saved cards on them?
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Have a wonderful day!
I’m using: Subscriptions For WooCommerce Pro 2.2.7
I’ve added these two code snippets to the functions.php page:
add_action( ‘wp_footer’, function () { ?>
<?php } );
add_filter( 'wc_stripe_force_save_source', '__return_true' );Yes, “Enable payments via saved cards” is checked
I only have 1 subscription product on my site. I’ve tried test purchases and real purchases, but the payment method isn’t saving after the initial purchase automatically.
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Site address (URL): https://acutabovesoftware.com
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`
Sorry, that first code at the top of my message didn’t come through properly:
add_action( ‘wp_footer’, function () { ?>
<script>
/* Making new payment save checkbox checked by default */
jQuery(‘#wc-stripe-new-payment-method’).prop(‘checked’, true);
</script>
<?php };
add_filter( ‘wc_stripe_force_save_source’, ‘__return_true’ );
Hey, @acasoftware!
Thank you for the information.
Would you be able to create a simple product to test if you are able to use saved cards with it?
This way we can check if the issue is with the Stripe plugin or Subscriptions For WooCommerce Pro: by WP Swings.
Looking forward to your reply.
Have a wonderful day!
I made a short video: https://www.loom.com/share/fa851b415a104825b091e7bb5dc33f28
Yes, if I manually add a card to my account in the portal it will be available for use at the checkout form. I don’t think this has anything to do with the Woocommerce Checkout Form not automatically saving the card on file during checkout, but unsure.
Hey, @acasoftware!
Thank you for the video, it did clarify the issue.
Now I understand that what is not working is the custom code you added to make the save payment method required, right?
While we can’t provide support for code customization as per our support policy, we do our best to offer advice and direct you to appropriate resources.
You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there too.
Having said that, please note that saving of sensitive details such as credit card information, require a mandatory and explicit approval from the user. They need to be fully aware, and approve that their card details are stored, as a part of the payment gateway process. So we recommend checking with a lawyer, or an expert in this to make sure everything is set up correctly.
I’m going to leave it open for a bit to see if anyone is able to chime in and help you out further.
Please let us know if there’s anything else we can assist you with.
Have a wonderful day!
Thanks for your help. I think the simple solution would be for you guys to update your checkout form process to allow for that checkbox to be required before placing the order. That’s a very simple solution that will not have any legal ramifications.
You could easily add this as an option in the Woocommerce Settings.
I will try and find help elsewhere.
Hello @acasoftware,
I understand your concern about having a required checkbox in the checkout form. As of now, this feature is not available within WooCommerce.
We appreciate your suggestions and are always looking for ways to improve our products and services, and input from users like you is invaluable.
If you have a few minutes, we’d love if you could leave us a review: https://projectdmc.org/support/plugin/woocommerce/reviews/
Cheers!