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Hi @superharmonix
Thank you for reaching out!
Can you please share a screenshot of the error that you are seeing? If you don’t already have a screenshot service installed, we recommend using for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.
Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
No problem. Thank you kindly.
Screenshot:
Status Report:
### WordPress Environment ###
WordPress address (URL):
Site address (URL):
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 500 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1n
SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 260 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 99.92MB
Database Data Size: 81.49MB
Database Index Size: 18.43MB
wp_woocommerce_sessions: Data: 13.63MB + Index: 0.40MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.35MB + Index: 0.18MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 3.08MB + Index: 1.55MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 2.79MB + Index: 1.11MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 1.69MB + Index: 1.20MB + Engine MyISAM
wp_commentmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_comments: Data: 0.71MB + Index: 0.50MB + Engine MyISAM
wp_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_nm_personalized: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 22.53MB + Index: 1.47MB + Engine MyISAM
wp_pbs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 15.71MB + Index: 5.83MB + Engine MyISAM
wp_posts: Data: 10.22MB + Index: 0.88MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.09MB + Index: 0.20MB + Engine MyISAM
wp_term_taxonomy: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.40MB + Index: 0.07MB + Engine MyISAM
wp_tm_tasks: Data: 0.31MB + Index: 0.05MB + Engine MyISAM
wp_usermeta: Data: 2.92MB + Index: 2.34MB + Engine MyISAM
wp_users: Data: 0.59MB + Index: 0.45MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.33MB + Index: 0.32MB + Engine MyISAM
wp_wc_order_stats: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.19MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wapo_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wapo_types: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 2.66MB + Index: 0.53MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.16MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.10MB + Index: 0.05MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.32MB + Index: 0.34MB + Engine MyISAM
### Post Type Counts ###
attachment: 2230
custom_css: 1
elementor_library: 1
feedback: 91
giftcard: 8
jetpack-testimonial: 2
jp_img_sitemap: 2
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
ml-slide: 148
ml-slider: 6
nav_menu_item: 12
oembed_cache: 173
page: 15
post: 1
postman_sent_mail: 250
product: 839
product_variation: 10
revision: 41
shop_coupon: 14
shop_order: 733
shop_order_refund: 34
wp_global_styles: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (26) ###
Akismet Anti-Spam: by Automattic – 5.0
Automatically Update Permalinks: by Aspen Grove Studios – 1.0.4
Bluehost: by Bluehost – 2.12.4
Breadcrumb NavXT: by John Havlik – 7.1.0
Disable "BIG image" Threshold: by Jonathan Desrosiers – 1.0
Elementor: by Elementor.com – 3.7.3
Facebook for WooCommerce: by Facebook – 2.6.21
Glue for Yoast SEO & AMP: by Joost de Valk – 0.7
Google Listings and Ads: by WooCommerce – 2.1.0
Jetpack: by Automattic – 11.2
MobileSharing: by WiziApp Solutions Ltd. – 1.1.1
Pinterest for WooCommerce: by WooCommerce – 1.2.2
Postman SMTP: by Jason Hendriks – 1.7.2
Printify Shipping Method: by Printify – 2.6
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Remove Nofollow: by Richard D. LeCour – 1.00
Smart Slider 3: by Nextend – 3.5.1.9
Ventus - Weather Map Widget & Shortcode: by David Matthew – 1.3.0
Woo Button Text: by Rupom Khondaker – 6.0.3
WooCommerce Free Shipping Per Product: by WPRuby – 1.2.2
Ultimate Gift Cards For WooCommerce: by WP Swings – 2.4.3
WooCommerce PayPal Here Gateway: by WooCommerce – 1.1.3
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.8.2
WP Rollback: by Impress.org – 1.7.1
### Inactive Plugins (0) ###
### Dropin Plugins (2) ###
db-error.php: db-error.php
maintenance.php: maintenance.php
### Must Use Plugins (3) ###
Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
### WC Pages ###
Shop base: #20 - /
Cart: #21 - /cart/
Checkout: #22 - /checkout/
My account: #23 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Name: TopShop
Version: 10.3.3
Author URL:
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### PayPal Here ###
Environment: Production
Debug Mode: Off
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page
Disabled Features: minified-js
settings
Daily Cron: ✔ Next scheduled: 2022-08-30 19:21:00 -05:00
Options: ✔
Notes: 102
Onboarding: completed
### Action Scheduler ###
Canceled: 1
Oldest: 2022-08-22 10:41:54 -0500
Newest: 2022-08-22 10:41:54 -0500
Complete: 8,491
Oldest: 2022-07-30 12:24:46 -0500
Newest: 2022-08-30 12:11:27 -0500
Failed: 272
Oldest: 2019-06-03 10:40:56 -0500
Newest: 2021-04-20 09:13:32 -0500
Pending: 10
Oldest: 2022-08-30 12:21:27 -0500
Newest: 2022-08-31 16:35:06 -0500
### Status report information ###
Generated at: 2022-08-30 12:20:18 -05:00
Hi @superharmonix,
Thanks for sending over a screenshot of the Pinterest tag status and a copy of your site’s system status report.
While this specific forum is for providing support to the WooCommerce core plugin, issues with Pinterest for WooCommerce should be reported in the plugin dedicated forum here:
Once you open a new topic, please include a link to this forum thread so we can keep track of what has already been done. We will help you further from there.
Cheers.