Thank you for your feedback and suggestions regarding our plugin. We are committed to providing a reliable and functional free version, and we continuously work on improving its performance based on your valuable input. However, offering additional features behind a paywall is necessary, as it enables us to cover our expenses and continue delivering quality software and support to all our users.
By purchasing the premium version, you are supporting the plugin’s ongoing innovation. Your contribution helps fund research and development efforts, allowing us to introduce cutting-edge features and stay ahead of industry trends. Your support enables:
- Our team to conduct extensive testing and make necessary adjustments for seamless integration across a wide range of hosting environments, plugins, and themes, ensuring that the plugin remains a reliable and effective solution for the WordPress community for years to come.
- Continuous monitoring and improvement of security protocols, safeguarding your information.
- The maintenance of a high-quality plugin that benefits website owners, developers, and agencies worldwide.
- Compatibility with the latest WordPress releases, and prompt addressing of any issues by our dedicated team.
We kindly ask everyone who uses the plugin to contribute to its innovation and to recognize the hard work behind it. Your support makes a significant difference, and we appreciate your understanding and cooperation.
What is interesting was that this feature was not behind a paywall as late as version 6.7. Despite users clearly having an issue with uploading a file, your organization chose instead to put the workaround behind a paywall. I get that a company needs income but that is just a reprehensible move to put a feature that solves a problem users are having with your plugin behind a paywall that was previously free.
Second, I find it interesting that your official solution to the “stuck at 100” problem focuses on max execution time and was also previously blamed on internet speed. However, downgrading to 6.7 magically solves the problem in two ways. The plug-in no longer gets stuck at 100 and you can also restore from aim folder on the server.
This would suggest the problem lies with a change in the plug-in and the solution to the problem has been put behind a paywall. That’s some crafty hustling Yani.
We understand your frustration regarding the changes in the plugin since version 6.7. It’s important to note that the version you mentioned was in violation of WordPress Plugin Guidelines, as it included trial code from our premium extensions. To comply with the guidelines, we removed that part from the import process.
As a result, some users may have noticed changes in the import process. However, the suggestions we provide regarding max execution time and internet speed are accurate, and when followed correctly, the plugin can import files of any size.
We apologize for any inconvenience caused by these changes, but it’s essential to comply with guidelines and maintain a balance between providing free and paid features.