Dear @nina22,
Thank you for the topic.
Firstly, I want to mention, that you are using the old version of the plugin.
The latest update of the plugin is the 7.1.4 version.
So, please update the plugin to the latest version and check the case again.
Surely make a DB backup for your safety (you can use UpdraftPlus) so as not to lose your created data.
By the way, as you are currently using the PRO version of the plugin, please contact us via this form for premium support. Our customer care specialists are ready to check your case and provide a solution as soon as possible.
Commercial products are not supported in these forums.
Thank you.
Hello,
thank you for the fast answer! I downloaded the plugin 7.1.4 (it was not available in wordpress and reinstalled it. Now it works.
Dear @nina22,
Thank you for your response.
Glad to hear that!
Enjoy the product, and, in the meantime, please contact us via the above-mentioned form in case of any further questions.
Commercial products are not supported in these forums.
Thank you.