Hello,
Sorry for posting here, but I can’t seem to get support for my issue with Jetpack and WordPress.com.
I have a self-hosted site with the JetPack plugin, and I have a subscription to Jetpack Social. After changing servers, I got disconnected from JetPack, and it’s asking me to reconnect. JetPack uses WordPress.com for the connection, but when I try to log in, they ask for an SMS code, but I no longer have access to the phone number.
I tried using the WordPress.com account recovery form by providing my email, the transaction number of the Jetpack Social subscription, but for the URL, I can’t put my site’s URL because it says it’s not a WordPress.com site, which is true since I only use the WordPress.com account to use the JetPack plugin on a self-hosted site. So, I had to put a WordPress.com URL; otherwise, I’m stuck with a message like “Sorry, but the website you provided does not exist on WordPress.com. Is it a self-hosted WordPress.org website?”
I sent this message two days ago and haven’t received any response from WordPress support. I have no way to contact JetPack either. I’m just stuck with a JetPack plugin that tells me I have a valid Jetpack Social subscription, but I need to log in to use it, which I can’t do.
How can I contact JetPack support when I can no longer log into my WordPress.com account?
